Operations Management: A Strategic ApproachAlison Bettley, David Mayle, Tarek Tantoush SAGE, 3 באוק׳ 2005 - 313 עמודים `This reader is an outstanding piece of work. It captures the essence of operations management by providing an interesting and sometimes provoking set of readings. It also provides an excellent review of the topic. Its approach to operations management is both topical and comprehensive. The editors have done an outstanding job of including many of the significant recent developments in the area, particularly in the technology and operations strategy areas' - Nigel Slack, Professor of Operations Strategy, Warwick University |
תוכן
Operationsbased Strategy | 10 |
Resourcebased Competition and the New Operations Strategy 24 | 24 |
Managing the Transition from Products to Services | 48 |
Approaches and Techniques | 79 |
Best Practice in Business Excellence | 107 |
The Fallacy of Universal Best Practices | 123 |
The Role of Technology | 133 |
From Automation | 145 |
Technology and Strategic Advantage | 164 |
Technology Infusion in Service Encounters | 178 |
Human Issues | 221 |
A Framework for Linking Culture and Improvement | 244 |
Empowering Service Employees | 259 |
Client Coproduction in Knowledgeintensive | 273 |
Reflections Implications and Propositions | 297 |
מהדורות אחרות - הצג הכל
מונחים וביטויים נפוצים
ability Academy of Management achieve activity-based costing analysis approach behavior best practices business network business process business strategy capabilities competencies competitive advantage competitors corporate cost create culture customers design process design thinking develop effective emerging emphasis employees empowerment environment environmental management example firms focused framework functional Harvard Business Review Harvard Business School identify impact implementation important improvement industry innovation integration issues Journal of Operations KIBS learning leverage Management Review manufacturing ment methods offer operations management operations strategy orga organization organizational organizational culture performance perspective planning problems Quality Management redesign reengineering relationship resource-based view response role service encounters service provider shared skills Southwest Airlines stakeholder capitalism Strategic Management success suppliers sustainable competitive advantage TechCo thinking tion tional tive Total Quality Total Quality Management value capture value chain value creation Wal-Mart