The Managed Heart: Commercialization of Human Feeling

כריכה קדמית
University of California Press, 2003 - 327 עמודים
In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.

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Feeling as Clue
Feeling Rules
From Private to Commercial
Jobs and Emotional
Gender Status and Feeling
The Search for Authenticity
Afterword to the Twentieth Anniversary
From Darwin to Goffman
B Naming Feeling
Jobs and Emotional Labor
Positional and Personal Control Systems
Anniversary Edition
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מהדורות אחרות - הצג הכל

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מידע על המחבר (2003)

Arlie Russell Hochschild is Professor of Sociology at the University of California, Berkeley. She is author of The Commercialization of Intimate Life: Notes from Home and Work (2003), The Time Bind: When Work Becomes Home and Home Becomes Work (1997), The Second Shift: Working Parents and the Revolution at Home (1989), and The Managed Heart: The Commercialization of Human Feeling (California, 1983), all cited as notable books of the year by the New York Times. She is also author of The Unexpected Community (California, 1973) and she has received the American Sociological Association Award for Public Understanding of Sociology.

מידע ביבליוגרפי