The Managed Heart: Commercialization of Human Feeling

כריכה קדמית
University of California Press, 2003 - 327 עמודים
3 ביקורות
In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.
 

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תוכן

EXPLORING THE MANAGED HEART
3
FEELING AS CLUE
24
MANAGING FEELING
35
FEELING RULES
56
PAYING RESPECTS WITH FEELING The Gift Exchange
76
Public Life
87
FEELING MANAGEMENT From Private to Commercial Uses
89
BETWEEN THE TOE AND THE HEEL Jobs and Emotional Labor
137
AFTERWORD TO THE TWENTIETH ANNIVERSARY EDITION
199
MODELS OF EMOTION From Darwin to Goffman
211
NAMING FEELING
233
JOBS AND EMOTIONAL LABOR
244
Positional and Personal Control Systems
252
Notes
253
Bibliography to the Twentieth Anniversary Edition
277
Bibliography
287

GENDER STATUS AND FEELING
162
THE SEARCH FOR AUTHENTICITY
185

מהדורות אחרות - הצג הכל

מונחים וביטויים נפוצים

מידע על המחבר (2003)

Arlie Russell Hochschild is Professor of Sociology at the University of California, Berkeley. She is author of The Commercialization of Intimate Life: Notes from Home and Work (2003), The Time Bind: When Work Becomes Home and Home Becomes Work (1997), The Second Shift: Working Parents and the Revolution at Home (1989), and The Managed Heart: The Commercialization of Human Feeling (California, 1983), all cited as notable books of the year by the New York Times. She is also author of The Unexpected Community (California, 1973) and she has received the American Sociological Association Award for Public Understanding of Sociology.

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